Etisalat Afghanistan; Celebrating Life and giving back to Afghanistan Communities

Knowledgebase

Etisalat Shops (2) mHawala - Etisalat Mobile Money Solution (1) Etisalat 3G (5) Roaming (3) Basic Services (4) Data Services (3) Prepaid Solutions (6) Corporate and Closed User Groups (CUG) Solutions (4) Promotions (9) Value Added Services (17) SIM registration (2)

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Latest Updates

May

International Offer to 20 Countries

Posted by Etisalat Knowledge on 13 May 2012 01:20 PM

Description

All Mubarak, Mumtaz, Josh, and Elite custoemers can call to 20 destinations (Saudi Arabia, UAE, Germany, Tajikistan, Greece, South Korea, Japan, Australia, Sweden, Nepal, Philippines, France, Denmark, Ukraine, Egypt, Malaysia, Bangladesh, Thailand, Uzbekistan and Finland) at 6.99 Afs/min any time during day and night.

Activation: Send 699 as SMS to 3378

Deactivation: Send PU 699 as SMS to 3378

Charges

AFN 5 as daily fee will be deducted from the customer account.

First time activation to this offer is Free and Subsequent activation or reactivation will charge 10 Afs

May

Enjoy the Best Mobile Internet data from Etisalat

Posted by Etisalat Knowledge on 13 May 2012 12:53 PM

Description

For satisfaction and better choice to our valued customers, Etisalat has launched the new Data Bundle Offers

Eligible Customers

All Mubarak, Mumtaz, Elite, Josh, Elite Plus and Enterprise packages

Charges and Benefits

Bundles	FUP	Price (AFS)	Validity (Day)	Billing Pulse
Daily Data Bundle	20MB data	29	24 hours	Per 102 KB
Weekly Data Bundle	100 MB 10 Minutes video call	99	7	Per 102 KB
Monthly Data Bundle1	1GB data 25 Minutes video call 25 Minutes local call	499	30	Per 102 KB
Monthly Data Bundle2	3GB data 50 Minutes video call 50 Minutes local call	899	30	Per 102 KB

Activation Method

Bundles	Activation method
Daily Data Bundle	Type GD and send as SMS to 3378
Weekly Data Bundle	Type GW and send as SMS to 3378
Monthly Data Bundle1	Type GML and send as SMS to 3378
Monthly Data Bundle2	Type GM and send as SMS to 3378

Deactivation

Bundles	Deactivation method
Daily Data Bundle	Type PU<Space> GD and send as SMS to 3378
Weekly Data Bundle	Type PU<Space> GW and send as SMS to 3378
Monthly Data Bundle1	Type PU<Space> GML and send as SMS to 3378
Monthly Data Bundle2	Type PU<Space> GM and send as SMS to 3378

Terms and Condition for Daily & Weekly bundles

Daily bundle validity – 24 hours from the time of activation.
Weekly bundle validity – 7 days from the time of activation.
Excess usage is 5AFN/MB during validity period and after that it will be 10 AFN/MB
Subscribers cannot have more than one bundle concurrently

Terms and Conditions for Monthly bundles

Excess usage 5Afs/MB during validity period and after that it will be 10 AFN/MB .
The monthly promotion video and voice calling validity is 30 days, customer can take benefit from it during this time period, the calls are not necessary to be taken in one go.
Subscribers cannot have more than one bundle concurrently

Jan

G - Talk Service

Posted by Etisalat Knowledge on 22 January 2012 12:28 PM

G – Talk Service

Launch date: 17, Jan, 2012

Description

G – Talk Service is for those customers who have Gmail account, and it allows them to make chat and send message to the Etisalat numbers through their Gmail accounts.

Activation and Method of usage

Those customers who have Gmail account in order to make chat and send message to their Etisalat mobile phones they have to go to the setting of their Gmail account click on Labs and enable the following options:

SMS (text messaging) in Chat

SMS in Chat gadget

After enabling the above options, insert receiver number as 93781202205 in the Chat and SMS box of your Gmail account.

By the time you insert receiver number in the Chat and SMS box you will be asked about receiver Contact name and Country, put receiver contact name and select his country then click on save to start chatting

Deactivation

In order to deactivate G – Talk Service you have to go to the setting of your Gmail account click on Labs and disable the following options:

SMS (text messaging) in Chat

SMS in Chat gadget

Charges

It is free for the first month after the launch date, but after then you will be charged as below:

Receiving message to your mobile phone is free

Replying to the message from your mobile phone will charge you 0.5 AFN/SMS

Dec

Other Operators offer at 1.5 AFS

Posted by Etisalat Knowledge on 22 December 2011 07:19 AM

Other Operators offer at 1.5 AFS (it is true!)

Etisalat is launching Other Operators offer for their Subscribers on Mumtaz, Mubarak, Mubarak Plus, Mubarak Corporate and JOSH packages.

Customers can select ONE of other operators Number, to call it at 1.5 Afs/min any time of the

day /night

Customer cannot add any Etisalat or international numbers

NO Activation is required

Billing Pulse will be per min for the selected number

Customers can select their Favorite Number by typing A<SPACE>Number and send as SMS to 3378 or dial 555 and follow the instructions.

Customers can change their special No any time by deleting the existing and selecting a new number of their choice.

To delete your existing No, type D<SPACE>93 following existing number and send as SMS to 3378 or call 555 and follow the instructions.

Adding the Favorite No for the first time is free and Subsequent changing will cost AFS 20.

Customers can change their Favorite No for unlimited times.

Dec

Enjoy mHawala - Etisalat Mobile Money Solution

Posted by Etisalat Care on 02 December 2011 01:15 PM

with Etisalat mHawala...now you can transfer money from your Mobile Wallet to another Etisalat Customer’s Mobile Wallet, top up your phone with airtime, pay your Bills or pay a Merchant...all from your Mobile phone at your home or office...

For more details, dial 4447 or refer to mHawala Knowledgebase at http://care.etisalat.af/Knowledgebase/Article/View/81/17/mhawala---etisalat-mobile-money-solution

You can also send your request to mHawla Consultant at myetisalat@etisalat.af

With Etisalat, the Future is yours...

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