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May
22
Call Collect Service (324)
Posted by Etisalat Knowledge on 22 May 2014 10:09 AM

Call Collect Service

Description

This service enables our prepaid customers to make call to their friends anytime even when they are out of balance.

Charges

The charge is applied only on B party after he/she accepts your request and that is 3.5 AFS/Min

Method of usage

Customers should dial 324

Then the IVR will be played and request you to select your favorite language (Pashto, Dari, English)

After selecting the language, customers should enter their favored number and press # (078120xxxx#)

Then they can enter his/her name after the Beep

After that B part will receive a call from the customer number

Once the B party accepts the call below options will be played

Press 1 to accept the call, press 2 to reject the call and press 3 to put the number in black list

After pressing the 1 call is connected and B party will be charged 3.5Afs per min


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May
7
Talk for ree Daily Offers
Posted by Etisalat Knowledge on 07 May 2014 08:32 AM

New Talk for Free Daily Offers 

Daily Bundle 10 minutes

Minutes

10

Price

15 AFS

Validity

1 Day

Activation

Send   10 as SMS To 3378

De-activation Code

Send   PU<space>10   To 3378

Auto Renewal

Yes

Daily Bundle 30 minutes

Minutes

30

Price

39 AFS

Validity

1 Day

Activation

Send   39 as SMS To 3378

De-activation Code

Send   PU<space>39   To 3378

Auto Renewal

Yes

 Daily Bundle 50 minutes

Minutes

50

Price

49 AFS

Validity

1 Day

Activation

Send   49 as SMS To 3378

De-activation Code

Send   PU<space>49   To 3378

Auto Renewal

Yes

Business Rules

  1. The offer is applicable for all prepaid consumers and enterprise packages, excluding postpaid packages
  2. The billing pulse for the free minutes are as per 60 sec
  3. There is no restricted time of usage
  4. Subscribers can activate multiple bundles and the smaller bundle will have first priority
  5. Customers can activate same bundles many times a day by deactivating the offer and reactivating again

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Apr
15
International Offer to 50 Countries
Posted by Etisalat Knowledge on 15 April 2014 07:30 AM

IDD 50

Introduction

Etisalat provides the lowest tariffs to 50 International destinations Etisalat is the only company that has been providing the best international call rates to different destinations across the world.

Offer Scheme

Now any Etisalat subscribers can call  50 Countries around the world at below mentioned discounted call rates .In order to enjoy this offer customers must activate this offer .There are no charges for activation and  no other hidden charges are applied.

50 countries are divided into three zones and for each zone customers will be charged as follows:

Zone1

Countries: India, USA, Canada, China, Mexico

Call Rate:    5.49 AFS/min

Zone2

Countries: Germany, UK, Greece, Netherlands, Thailand, Sweden, France, Italy, Denmark, Indonesia, Bangladesh, Malaysia, Austria, Uzbekistan, Finland, Puerto Rico, Bahrain, New Zealand, Singapore, South Korea, Hong Kong, Spain, Dominican Republic, Portugal, & Belgium

Call Rate:    5.99 AFS/min

Zone3

Countries: Egypt, Turkey, Sudan, Philippines, Kyrgyzstan, Lebanon, Syria, United Arab Emirates, Kuwait, Australia, Norway, Turkmenistan, Nepal, Kenya, Sri Lanka, Jordan, Japan, Saudi Arabia & Tajikistan & Russia

Call Rate:    9.49 AFS/min

What is Special with this offer?

This is a very attractive rate to call as many as 50 countries around the globe.

  • Affordable rate
  • No daily fees
  • No activation charges
  • No hidden charges

Activation Mechanism

  • SMS: Send 50  to 3378
  • Call 888 for activation
  • Visit any Etisalat shop

De-activation Mechanism

  • SMS: Send PU<space>50  to 3378
  • Call 888 for activation
  • Visit any Etisalat shop

Tariff

There are no activation charges and no daily rental for this offer

Eligible Packages

This promotion is only eligible for EA Prepaid Customers

Billing Pulse

The international rates are charged at the standard per minute billing pulse.

Offer Rules

  1. This offer is for entire prepaid Consumer ( Elite, Josh, Mubarak and Mumtaz Packages)
  2. The offer is based on activation
  3. Single activation code is applicable to all the 3 zones. Once a user opts in for the offer then his rates for the entire 50 countries will change as per the above zones

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Feb
20
Special Rate for Special People Offer
Posted by Etisalat Knowledge on 20 February 2014 11:43 AM

Description

This offer allows our customers to select two Etisalat numbers and call them for just 1.5 AFS/min and select one number from another network and call it for just 2.5 AFS/min anytime during the day or night.

Activation

It has no activation just in order to add numbers type A<Space> Number and send as SMS to 3378 or Dial 555 and follow theinstruction

Deactivation

In order to delete numbers type D<Space> Number and send as SMS to 3378 or Dial 555 and follow the instruction

Tariff

This offer doesn’t have any rental or activation fee

Business Rules

The offer is available for all prepaid packages but enterprise and postpaid packages are not eligible

Customers can add 2 Etisalat numbers & call at 1.5 Afs/min, and a third number (either Etisalat or from another network) at 2.5 Afs/min

Adding numbers for the first time is free of charge but changing number will charge 15 Afs/change


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Oct
10
2 (Double SIM Package)
Posted by Etisalat Knowledge on 10 October 2013 04:09 PM

Double SIM Package

Description 

Etisalat Afghanistan has launched a new product by the name of 2.

2 is a double SIM package which includes two SIMs in one package and offers the lowest on-net calling rates between these two lines

Advantages:

  • Low SIM price
  • Lowest calling rate between two paired numbers
  • Free initial balance
  • No rental and hidden fee

Offer Summary

Product Name 2
Rental None
2 SIM Card Price 80 AFS
Initial Balance 400 Units (200 Units per each line can be used for On-net calls, SMS and data) Remember that each 10Units is equal to 1AFS
Voice
  Rate (Afs) Billing Pulse
On-net Between the two lines 1.5/ min 15 Sec
On-net peak (7AM to 10PM) 3 / min 15 Sec
On-net off-peak (10PM to 7AM) 2/ min 15 Sec
Off-net 3 / min 15 Sec
SMS
On-net 3 AFS/SMS
Off-net 3 AFS/SMS

Offer Rules

The two SIMs package will be Mumtaz

Other rates and charges are same as existing package Mumtaz

The offer will be applicable for new SIMs being provisioned

Adding or changing numbers from the CUG is not allowed

 


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Apr
2
Call Me Back Service
Posted by Etisalat Knowledge on 02 April 2013 09:48 AM

Description

This offer allows etisalat customers to talk to their best friends while they are out of credit (To have their friends call them instead.)

The Call Me Back  service is an easy-to-use service that allows our customers to send a call back request to any Etisalat Afghanistan customer.

Call Me Back service is only available for etisalat customers with less than 10 Afs in their account, they can send up to three requests per day.

Sending and receiving of request is free.


How to use the Call Me Back service

Dial *126*your friend’s phone number#. For example, *126*0786786786#.

Your friend will receive an SMS including sender number requesting for a call back.


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Customer Care Powered by Etisalat Afghanistan